At Turkish Cup Responsible Gaming — Stay in the fun, stay in control

Responsible gaming doesn't mean playing less or having less fun. It means giving gaming exactly the place it deserves in your life — no more, no less. At turkish cup, we want you to play because you enjoy it, not out of pressure or to chase your losses.

Online gaming is a normal form of entertainment for many people — placing a bet while watching a cricket match, spending an evening at a Live Casino. It is all meant to be enjoyable. But when a habit turns into an addiction, that is where things go wrong. Turkish Cup recognizes this distinction, and that is exactly why our commitment to responsible gaming matters.

Before starting any gaming session, ask yourself one simple question — "Am I doing this for fun, or am I driven by something else?" If you answer honestly, you're already one step ahead on the path to responsible gaming.

Gaming addiction does not happen overnight — it creeps in gradually. Many people do not realize when casual entertainment has become a problem. Turkish Cup wants to help you spot that yourself. Read through the signs below — if two or more apply to you, it is time to be careful.

• Betting Beyond Your Budget: Spending more money on gaming than you can afford to lose is the first warning sign of a problem.
• Chasing losses: Chasing losses by placing more bets to win back what you lost — once you enter this cycle, it becomes very hard to break free.
• Hiding your gaming: Hiding your gaming from family or friends, or lying about it.
• Emotional Distress: Feeling uncomfortable, irritable, or anxious when unable to play.
• Impact on Daily Life: Gaming is interfering with work, studies, or family responsibilities.
• Gaming with borrowed money: Borrowing money or dipping into savings to fund gaming.
• Unable to Stop: Being unable to reduce or stop gaming despite repeated attempts.

Read through the questions below and answer them honestly — consider how many of them apply to you. This isn't a test; it's a chance to better understand yourself.

Turkish Cup stands behind responsible gaming not just in words, but in action. The platform offers several tools to help you stay in control of your gaming — all easy to use and accessible from your account settings at any time.

These tools exist for you alone — no one else can disable them. Once a limit is set, it cannot be increased before the specified period ends. You can lower or remove limits at any time.

Setting limits on Turkish Cup is straightforward. Define your budget and time boundaries upfront, and gaming stays fun. Here is a step-by-step guide on how to set your limits.

Sometimes limits alone are not enough — you may need a proper break. Turkish Cup's self-exclusion feature lets you close your account for a set period or permanently.

• Short-term exclusion (1–30 days): If you are going through a stressful period or difficult circumstances, you can take a short break for a set number of days. During this time, logging in or placing bets will not be possible.
• Long-Term Exclusion (3–12 Months): If you feel you need a longer break, you can keep your account closed for anywhere between 3 months and 1 year.
• Permanent closure: If you feel gaming should no longer be part of your life, you can request a permanent account closure. This cannot be reversed.
• During exclusion: During this period, Turkish Cup will not send you any promotional emails or offers. Your account balance remains safe.

Turkish Cup strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and KYC verification via NID or passport is required in any case of doubt.

Technology alone isn't enough — family plays an equally important role. If you have children or teenagers at home, make sure your devices and accounts are properly secured.

• Use a device password: Set a password or biometric lock on your mobile or computer to prevent children from gaining access.
• Never Share Your Payment Details: Never enter your card number or mobile banking PIN in front of younger family members.
• Log out after each session: Always log out of your account after using a shared device.
• Parental Control Software: Keep parental controls enabled on your device to restrict access to online gaming sites.

Problem gambling is a health issue — and it can be addressed. Alongside Turkish Cup's support, professional help is strongly encouraged. Follow the steps below.

• Turkish Cup Live Chat: 24/7 support is available. If you are experiencing any issues related to gaming, reach out via live chat — we are always here to help.
• Email Support: [email protected] — Written complaints receive a response within 24 hours.
• Seek counseling: Speak with a mental health professional. Addiction is treatable, and with the right help, full recovery is possible.
• Talk to Family and Friends: Let the people close to you know. They are your strongest support system.
• National Mental Health Helpline: For mental health services in Bangladesh, please contact the mental health department at a government hospital.