Turkish Cup's Privacy Policy — Your data is completely safe

Welcome to Turkish Cup. We understand that sharing personal information on an online gaming platform raises questions — Where does my data go? Who can see it? Is it safe? This Privacy Policy is designed to answer all of those questions honestly and clearly.

Under Turkish Cup's Privacy Policy, we handle every piece of your information with the utmost care. By using our platform, you are considered to have agreed to this policy, so we encourage you to read it carefully — it is for your own benefit.

This policy is more than a set of rules — it is our commitment. Turkish Cup never sells your data to third parties, never uses it for advertising, and never shares it without your consent. Your data belongs to you; we simply take responsibility for keeping it safe.

Turkish Cup only collects information that is strictly necessary to provide our services. We do not want, and do not collect, anything beyond that. Below is a detailed breakdown of exactly what we collect.

Turkish Cup collects information in several ways — some you provide directly, and some is gathered automatically. We are fully transparent about every method we use.

• At Registration: When you create an account on Turkish Cup, you provide information such as your name, email address, and date of birth directly to us. This information is used for account creation and verification.
• Transaction Time: Payment-related information is collected when you make a deposit or withdrawal. This data is used solely for processing payments.
• While Using the Platform: When you play games or browse Turkish Cup, your device information and activity are automatically logged.
• KYC Verification Time: A copy of your national ID or passport is required to verify your identity for withdrawals. These documents are used solely to confirm your age and identity.
• Via cookies and tracking tools: Our website uses cookies to help improve your browsing experience. Full details of our cookie policy are provided below.
• Support Hours: When you contact our support team, those conversations may be stored to help us improve our service quality.

Turkish Cup uses your information only for specific, legitimate purposes — never for anything vague or beyond what is necessary. Below, we clearly outline exactly why we use your data.

• Account Creation & Management: Your information is used to keep your account active and to ensure login security.
• Payment Processing: Payment information is used to process deposits and withdrawals.
• Identity Verification: KYC data is used to verify age and prevent fraud.
• Customer Support: Your previous interaction history is used to resolve issues quickly and efficiently.
• Responsible Gaming Monitoring: Gaming data is analysed to detect unusual behaviour and provide timely assistance when needed.
• Fulfilling Legal Obligations: Data is stored and reported in accordance with regulatory requirements.
• Security & Fraud Prevention: Suspicious activity is detected to ensure the safety of the platform and all players.

Turkish Cup never sells your personal data to third parties. However, limited information may be shared with trusted partners solely to operate our services.

• Payment Providers: Only the information necessary to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Game Software Providers: Only the minimum necessary data is shared with technology partners for game operation.
• Regulatory Authority: In cases of legal obligation, information may be disclosed upon instruction from a licensing authority or court order.
• AML/KYC Verified by: Limited information may be shared with specialist identity verification services for anti-money laundering purposes.

Turkish Cup employs industry-leading technology to keep your data secure. Our servers operate under 24/7 security monitoring and are subject to regular security audits.

• 256-bit SSL Encryption: All data transfers are secured with the highest-grade SSL encryption — the same standard used by banking systems.
• Password Hashing: Your password is never stored in plain text — it is always converted using a strong hashing algorithm.
• Secure Servers: Our servers are hosted in internationally recognised data centres with both physical and digital security measures in place.
• Data Retention Period: Even after your account is closed, certain data may be retained for a specified period as required by law.
• Staff Training: All Turkish Cup staff are trained in data protection and can only access information that is relevant to their role.

Turkish Cup uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience. Below is a breakdown of the types of cookies we use.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

As a user of the Turkish Cup platform, you have several rights over your personal data. These rights are granted in accordance with international data protection laws.

• Right to Access Data: You may request to view the information we hold about you at any time. Submit a request to support and we will provide your data within 30 days.
• Right to Rectification: If any of your information is incorrect, you have the right to have it corrected. This can be done through your account settings or by contacting support.
• Right to Erasure: After closing your account, you may request the deletion of all data beyond what we are legally required to retain.
• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances.
• Data Portability: You have the right to download your data in a standard format.
• Right to Object: You may object to promotional communications or certain types of data processing.

Turkish Cup is intended for users aged 18 and above only. We do not collect data from minors, and we have no intention of doing so. Age verification is mandatory at registration, and KYC documents may be requested in cases of doubt.

If a parent believes their child is using Turkish Cup, please contact our support team immediately. We will promptly investigate the account, take necessary action, and delete any collected data if applicable.

Turkish Cup may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will reflect this. For significant changes, registered users will be notified in advance by email.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend revisiting this page from time to time.

If you have any questions or concerns about our Privacy Policy, don't hesitate to get in touch. Our data protection team is always available to assist you in Bengali.

• Email: [email protected]
• Live Chat: Bengali-language support available 24/7.
• Response Time: Responses are typically provided within 24–48 hours.